Upon closing in mid-March and our subsequent reopening in early May, some members expressed concerns regarding their level of comfort with returning to the facility. Not knowing the future of COVID-19, the opportunity to place memberships on hold/freeze free of charge was extended to all members until October 31, 2020 and extended once again through December 31, 2020. We understand the decision to return to the Athletic Club still remains uncertain for some. Given the current circumstances surrounding Covid-19, Athletic Club Staff have decided to continue the temporary freeze policy until March 31, 2021.
Effective immediately, members currently in freeze status can continue freezing their membership accounts FREE of charge through March 31, 2021. Any memberships still in freeze status on December 31, 2020, will automatically be extended through March 31, 2021 unless the membership is reinstated. The Club will automatically make these adjustments; no need to contact us.
As we move towards more digital forms of communication with our team members, we have also enhanced our change request process. Changes to your membership can now only be made by coming into the Club or by completing an online change request form located on our website at www.gacfitness.org/my-account. Account changes must be submitted online or in-person by the 25th of the month to take effective for the upcoming month.
We have all learned a great deal from this situation and are stronger because of it. We invite you to come by to see the measures being taken to make Germantown Athletic Club a safe destination for you and your family.
As always, if you have questions please feel free to contact us at (901) 757-7370 or info@gacfitness.org.