Our records indicate that your membership at the Germantown Athletic Club is currently in the "freeze" status. We are reaching out to you to address your membership status options going forward.
Upon closing in mid-March and our subsequent reopening in early May, a percentage of Athletic Club members understandably expressed concerns regarding their level of comfort with returning to the facility upon reopening. Not knowing what the future held in regards to COVID-19, the opportunity to place memberships on hold ("freeze") free of charge was extended to all members until October 31, 2020. At that time, Athletic Club staff decided that the temporary policy change to waive membership freeze charges would be reconsidered as October approached.
While businesses have reopened and we are beginning to see glimpses of life returning to normalcy, the decision to return to the Athletic Club still remains uncertain for some of our members. Taking this into consideration, and after much discussion among our staff, we have made the decision to extend this temporary policy change through December 31, 2020. Therefore, those members who have frozen their membership can continue to do so free of charge until December 31, 2020. The extension of this offer is for those members who prefer to keep their membership in the frozen status. If you would like to stay in the freeze status, there is no need to contact us. We will adjust your freeze date automatically.
Effective January 1, 2021, the Club will reinstate its original policies as they relate to membership freezes: Memberships on freeze will be charged a freeze fee of $10 per month with a maximum of four (4) months out of a calendar year that can be frozen. Any memberships still in the freeze status on January 1, 2021, will be charged the monthly freeze fee unless their membership is reinstated.
As we move towards more digital and virtual forms of communication with our team members, we have also enhanced our change request process. Changes to your membership can now only be done by either coming in to the Athletic Club or by filling out and submitting the online form here. Email or phone requests for changes to a membership will not be accepted.
The past several months have been trying, however, we are convinced we have all learned a great deal from this situation and are stronger because of it. Operationally, the Germantown Athletic Club may now look a bit different, but our core mission has remained the same. We are still committed to providing the best health and wellness offerings for our members and community.
We have received many emails and calls about how we are operating and what precautions are in place. We invite you to come by to see the changes and measures being taken to make us a safe destination for you and your family.
As always, if you have questions please feel free to contact us at (901) 757-7370 or info@gacfitness.org.